Privacy Policy

1. Introduction

Candymonium (“we,” “us,” or “our”) operates candymonium.com (the “Site”). This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information. By using the Site you agree to the collection and use of information in accordance with this policy.

2. Information we collect

Information you provide directly. We collect information you submit through forms on the Site, including your name, email address, phone number, shipping address, and any project details or messages you include. This applies to the quote request form, sample box order form, contact form, trade enquiry form, and newsletter signup.

Automatically collected information. When you visit the Site, standard web server logs may record your IP address, browser type, operating system, referring URL, and pages visited. We use this information only in aggregate for site performance and security purposes.

Cookies. The Site may use session cookies to support basic functionality. We do not use third-party advertising cookies or behavioral tracking cookies. You may disable cookies in your browser settings; doing so will not prevent you from using the Site’s primary features.

3. How we use your information

We use the information you provide to: respond to your quote requests, enquiries, and messages; process and fulfill orders; send transactional communications (order confirmations, tracking updates, payment links); send our newsletter if you have subscribed; and maintain our business records. We do not sell, rent, or share your personal information with third parties for their marketing purposes.

4. Email communications

If you subscribe to our newsletter, we will send you periodic emails about gifting ideas, seasonal collections, and promotions. You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly. Transactional emails related to your order or enquiry are not subject to unsubscribe preferences as they are necessary to fulfill your request.

5. Data retention

We retain personal information for as long as necessary to fulfill the purpose for which it was collected, satisfy legal or regulatory requirements, or resolve disputes. Quote enquiries and order information are retained for a minimum of three years for business record purposes. Newsletter subscriber data is retained until you unsubscribe.

6. Data security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

7. Third-party services

We may use third-party services to process payments, deliver email, or analyze site performance. These service providers have access to personal information only as necessary to perform their functions and are contractually prohibited from using it for other purposes. We do not control third-party websites linked from our Site and are not responsible for their privacy practices.

8. California residents

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) including the right to know what personal information we have collected, the right to request deletion of your personal information, and the right to opt out of the sale of your personal information. We do not sell personal information. To exercise your rights, contact us at support@candymonium.com.

9. Children

The Site is not directed to children under the age of 13 and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us and we will take steps to delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of the page. We encourage you to review this policy periodically. Continued use of the Site after any changes constitutes your acceptance of the revised policy.

11. Contact

If you have questions about this Privacy Policy or wish to exercise any of your rights, please contact us: